01202 302020

The Property Ombudsman

At Paris Estate and Letting Agents, we believe in best practice and as part of our accreditation with the Ombudsman Service this includes:


If our letting agents hold the keys to your property, no viewing will be conducted without the presence of our staff unless prior authorisation from the seller is given.

Duty of care:

Paris Estate and Letting Agents will always work in the best interests of our clients. We always endeavour to treat every client fairly and with utmost respect.

Energy Performance Certificate:

By law, before a property can be marketed it must have an energy certificate.

Fees and charges:

Paris Estate and Letting Agents will inform you in writing about all fees and charges that will incur from using our services (including VAT) and the dates these fees are payable.

'For Sale' Boards:

All sales boards will be displayed in areas where we have prior permission to display such advertising materials. We will ask every seller if they wish for a board to be displayed on their property and will supply a board appropriate for each property.

Impartial advice:

Regardless of age, race, religion, political beliefs, gender, sexuality, ethnicity, or disability, Paris Estate and Letting Agents will always offer advice that is both impartial and appropriate.

Making financial check:

If you are selling a property, you will be asked to provide proof of identification in accordance with the Money Laundering Regulations 2007. Buyers can also expect to show proof of identity for our records and this is essential if we are helping to arrange a mortgage.

Marketing your property:

All properties sold by Paris Estate and Letting Agents will be accurately described and no details will be misrepresented. We welcome clients to verify our marketing details if needs be.


All offers received by Paris Estate and Letting Agents will be written down and a copy of which will be passed onwards very promptly to the seller.

Terms of business:

Every client can expect that we will hand them a copy of our written Terms of Business.


Sellers can expect that we will follow their every instruction when conducting a viewing in the property.

Paris Estate & Letting Agent
394 Holdenhurst Road, Bournemouth
Dorset, BH8 8BL
01202 302020